PaperPort's Create single page items option deliberately saves pages as separate files. If a multi-page scan becomes many desktop items, inspect that setting in the profile actually used before stacking the files manually every time.
Use a three-page, nonconfidential sample with clear page numbers. Keep the original paper together and place output in a test folder. This guide follows PaperPort 14.7's documented scan-profile controls; the acquisition interface and available formats depend on the installed product and scanner.
Count files separately from pages
Open one of the resulting items and check its actual page count. Three thumbnails can represent three single-page files, but a multi-page thumbnail may also have its own page navigator. Confirm the underlying filenames so you know whether the problem is file separation or simply how pages are displayed.
The official Scanning Profile settings identifies Create single page items in the SET tab. Its purpose is different from creating a new document at a blank separator page or deleting blank pages after assembly.
Identify the active profile
Record the profile selected in the Scan or Get Photo pane. If you start scanning from a physical button, check its assigned profile separately. Changing a profile you do not use will not alter the next batch even if its settings look correct.
Confirm a multi-page-capable output
Review the output file type as well as the separation option. A document workflow expecting one multi-page PDF is different from an image workflow intentionally producing individual image files. Agree the intended deliverable before changing defaults used by other staff.
Compare the separation controls
Inspect the selected single-page setting and any blank-page job separation. Keep a note of their original states. Change only the control related to the observed failure and repeat the same numbered sample.
The starting scan instructions describe selecting the scanner, profile and acquisition route. They also explain the scanner dialog's role. Establish which interface controls the job before assuming that a profile setting is the complete cause.
| Output pattern | First distinction to check |
|---|---|
| One file per physical page | Create single page items and file type |
| New file after each blank sheet | Blank-page job separation |
| One file with missing blank pages | Blank-page deletion rather than file splitting |
| One thumbnail with several pages | Display navigation, not necessarily separate files |
Test the intended combined result
For a one-document workflow, clear the applicable single-page choice when appropriate and use the supported multi-page output format. Scan the three numbered pages in a known order. Confirm one resulting file contains pages one, two and three in that order.
Do not use a real mixed batch as the first test
An intake pile containing several unrelated documents is a poor diagnostic sample. If a separation change combines the entire pile, you may create a file containing records that should never be distributed together. Use the small practice document before changing a shared scanning routine.
Keep intentional separation available
Some tasks genuinely require one image or PDF per page. Do not remove a useful existing profile solely to support another workflow. If the edition allows an appropriate separate profile, name the two purposes clearly; otherwise document the required setting check before each job.
Review the delivery copy
Open the resulting file outside PaperPort using an approved viewer. Check page count and order, then verify its complete filename and destination. This avoids accepting a thumbnail appearance as proof that the output is a single portable document.
If you must repair an earlier batch by combining files, work on copies and inspect the final page sequence. A cleanup operation should not replace the underlying profile review if the next scan will repeat the same unwanted separation.
The OneDrive mobile OCR guide covers a separate capture route. Apply the same file-count and page-count checks when comparing its output with the PaperPort workflow.
Label the test output clearly so another operator cannot mistake it for a completed customer document while reviewing the folder.
Image cleanup and page separation are independent profile choices. For the other setting, see PaperPort Black Borders: Preserve Edge Content.
Keep a compact record of the chosen profile, output format and intended separation behavior. An operator should be able to predict whether the job creates one file, one file per page or one file per separated business document before pressing Scan.
